You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. 7.3 Additional Policies. Viagogo is a secondary ticketing site. Consumer rights is a division of Which? However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. 6.7 Third Party Information. Report. 6.5 Tax Indemnity. 3. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.8 Notification. See all 12 articles. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. How do I sell my tickets on the Ticket Exchange? Report. viagogo Pay & benefits reviews - Indeed How do I change my payment method for getting paid? Join the 36,151 people who've already reviewed viagogo. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 2.7 Payment Authorization. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Contact your bank or credit card company to verify the authorisation of payment to viagogo. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. 2.9 Seller's Confirmation Obligation. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. How much does Viagogo pay per year? Dodgy tickets, huge mark-ups - what is Viagogo really up to? We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). I entered the incorrect email when registering, how do I change it? @vrbavojtech. | Read 12,461-12,480 Reviews out of 30,829 Limerick, County Limerick 35 reviews; A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard I want to return my goods, what are my rights? If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. By using our Site, You agree to accept this Agreement. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Red Hot Chili Peppers Tickets. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Viagogo is a global online platform for live sport, music and entertainment tickets. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. 6.3 Allocation of Risk. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Why can't I sell my tickets through my Ticketmaster account? 2.12 Seller Payment. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Super Bowl Ticket. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Ticket listings are a representation of actual seat location. Welcome to viagogo's online ticket exchange (the "Site"). We will also add sales or value added tax on our fees as applicable. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. viagogo - Buy & Sell Concert, Sport & Theatre Tickets . Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. If You do not qualify, do not use the Services. But it is not just these sites where buyers need to be careful. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Shoppers are advised to double check card details when shopping on computers or mobile devices. Is that normal? 3.3 Laws and Regulations. viagogo - Buy & Sell Concert, Sport & Theatre Tickets When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? This does not affect our editorial independence. What do the ticket split type options mean? Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. We may also first deduct any amount you owe us from any amount we owe you. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Job Title. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Viagogo have become the focal point for calls to tightly regulate . So its not int he sellers interest to sell fakes or not actually have the ticket. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). For American Express this is the 4 numbers on the front, right hand side of your card. Thankfully, I have now managed to get to the bottom of it. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 3.Click Dispute a Transaction. Including any such items constitutes a material breach of these terms and conditions. Instead, write to them again: restate your claim, and the reasons for your complaint. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 3.1 Accurate Descriptions. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Invalid tickets are defined as anything where buyers are refused entry. viagogo payment to seller Phoenix Suns Tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. You may also file for a claim if your tickets are invalid or not accepted at the venue. Get the transfer info. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. 3.1 Accurate Descriptions. Dispute raised viagogo - PayPal Community BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Tout of pocket as punters hit grasping ticket firm where it hurts and
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