Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. 1.7 How do I obtain the lowest price per person? After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. Any liability, including environmental damage from drone usage is the guests responsibility. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. Experience, Learn, Connect with Three Distinct Programs Application Deadline: February 17, 2023 Program Fee Final Due Date: March 15, 2023 Program Fee: $4,895 ($4,495 if paid by Dec. . 2.6 What are the passport and visa requirements for my holiday? Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. Already booked? Some elements of your holiday, including what is and is not included in the price will vary by itinerary. Restrictions apply and this policy is subject to change without notice. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Please contact your Personal Cruise Specialist or your travel agent for further details. 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. The airline and flight routing may differ from the original assignment due to this name change. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. My husband and I are looking at booking a Celebrity cruise to Alaska. The contract between us is governed by English law. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. A. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. A chart -style decod-ing algorithm with two basic operations- substituting and attaching-is designed for the. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Celebrity Cruises. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Your confirmation invoice will show the latest planned timings. Such bookings will be treated as normal bookings subject to the above comments on special requests. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. The travel organisers own booking conditions will apply to your contract. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. I have never heard of a grace period. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. The holiday will only be cancelled on the date we receive the i cancellation. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Call us at 800-288-6006 if you need help finding the perfect cruise. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. Seating requests cannot be guaranteed. Beginning 4/1/2022 it reverts back to the 90 day window. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. So that we may assist as much as possible, you must tell us about the problem as soon as possible. Please check our website for full details. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). #3. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). All Activity; Home ; Categories ; Cruise Lines "A - O" Celebrity Cruises ; Celebrity Web-Site - Final Payment Date - Glitch? Not meeting any special request for any reason will not be a breach of contract. . Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. For ships originating in North America, the minimum drinking age is twenty-one (21). Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. 1. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. You will usually have access to your cruise . All Activity; Search; More . If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. Anyone else deal with thisdid you let it ride until the date on the invoice? Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. Regrettably we/the airline cannot guarantee your request. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. Onboard please refer to the Guest Relations Desk or the Medical Centre. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Deadlines for cruise deposits, payments & refunds (cheat sheet) . Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. 4.3 What about Special Services/Requirements? The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Full details will be provided at the time of booking. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. For guests making bookings onboard any of our ships, different cancellation policies may apply. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Forums. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. 2.4 What should I do if my property is lost, delayed or damaged during air travel? When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. We can then advise on an informal basis if we consider your chosen cruise is suitable. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Celebrity Cruises is free to adopt additional rules not stated in these policies. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. Please also see section 1.3 above. We are new to Celebrity but seasoned cruisers (Elite with Princess.) You must also give us details of any relevant insurance coverage you hold. Common interest groups and immersion sailings. Celebrity Cruises; Cruise Critic Community. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Matches and normal lighters are allowed onboard. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. You must check the price of your chosen holiday at the time of booking. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. We promise not to levy a surcharge within 30 days of the start of your holiday. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. You have a choice of seatings for your meals in the Main Dining Room. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. (For holiday sailings final payment is due 105 days prior to sail date) B. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19.
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