(In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). I considered it broken and bought a new one. Running in to the same issue with my Legend. 8-6. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by Why is not developed this option? Click the Settings button in the upper right corner of the screen, and then click General. It happened after the latest firmware upgrade. Hi Dave, I will try this. (There are ways to make it visible without it connected but that is outside the purview of this post.) How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? But Some of the plantronics headsets are really good, But this is not good product. The headset icon turns red to indicate the device is muted. THANK YOU VERY MUCH! After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. But the best would be to have some configuration possibility here. I was able to disconnect the voice using the Plantronics Hub! This does not work on Voyager Focuc UC. To mute the device, click Mute. Jean-Franois Carrier Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Probably it also affects another setting, but I have no negative impact. https://drive.google.com/file/d/1zpXRWMd daniel daniel got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. To your questions: 1. I connected by phone (Android) and laptop (Windows 10) via bluetooth . 5. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. Click on Speakers and open its Properties by clicking below. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. Disappointed. Join Savi headsets manually While on a call, press the USB adapter's recessed subscription button with a pen or paper clip. Seems some of my coworkers with the same headset don't have issues after the same update. Choose Voyager Edge, and then click Get Started. I just applied it. 1. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Microsoft Teams and Microsoft 365 news and opinions. This is common with your model and the Plantronics Legend. Sure enough mine had the red light on . Thank you! I dont need a toast and windows noise. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Simply download the Plantronics hub (application) on your device. I have contacted other colleagues and they are facing the same issue! So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. I was able then to reduce it to a single tone sound. User experience lays down on the ground here! Dave Blankenship. I have tried cleaning microphone with Alcohol and then using compressed air. There seems to be no solution o this problem. The headset icon turns green to indicate the device is unmuted. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. I need to be able to run around the office and answer calls and cant. A friend who is a dental technician made me a silicon earpiece based on. People comment that my voice is faint. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. They sell it in any paint department at every hardware store. New here? The fading issue has only just started in the last week. @freidakirkland, No one has gotten back to me on any of these problems. 06-12-2020 06:50 AM. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. In the System Properties window, click the Hardware tab, and then click Device Manager. fkirkland Although, not sure how warranty would be valid or not outside US, for me it's very important. My phone does not find the headset during a call or while listening to music. You are a hero. @olawaleyussuff. Any help would be appreciated and help me fix them when they go wonkers. They are pretty well designed but looks the recent headsets are not built to last! Naniwayuri 3 yr. ago. Thanks for your advice. /edit: The issue is in a computer app with computer audio. Hopefully Microsoft will address the issue. This is going to be a long post but the bug is quite complicated but also quite annoying. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. In Teams I try to stay on mute when not talking, so am frequently on and off mute. @vladkoretsky. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . So the problem is with the Poly Headset and Teams app. Then soaked for a couple more minutes. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Made a call to a couple people, and they all noticed a huge improvement. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo. Sometimes I can use the side button and it picks up call and then just stop working. The turn off the headset for about 5 - 10 secs and turn back on. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Turned off ANC to see if it will make a difference. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". I can hear too what they are hearing. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Didn't use headset, would probably help, but currently not an option, 5. Usually 1-4 or A-G. My problem seems to come from my Plantronics software installed with the Plantronics headset. I have same issue with my Voyager 5200. I placed tape over that and it helped greatly. Or choose between two EQ settings: Work or Music mode. Privacy Policy. If the call can still not be unmuted, perform the following: 3. Special Bargains! First thing you do is make call then check to see if the mute is on! Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Then select properties. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. it is also so annoying that you need a software to do this. You can't turn this one off completely AFAIK. Check Price at Amazon. The other alternative they suggested to me was to join the Teams meeting through a browser. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. I think it might be a great feature, when you attend a call not looking at Teams app. Yes, I did so but I treat it as workaround. Valentina F, sb.fitness79 You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. Check Price at Amazon. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. Okay listen up guys, this is important. Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. Hi you should try the suggestion in my post below. Please raise a ticket with Poly Technical Support. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. You dont have to soak the battery side. Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. Poly will not acknowledged the issue is probably firmware related barring any better explaination. Shrenik Bhura. Whats the advice ?? But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: Plantronics 4200 UC, 1- Using iPhone 12 I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. In addition, please try to change another device to see if this issue can be reproduced. The headset will continue to give a triple beep every 15 seconds. Alternative - is to disable windows Bluetooth Audio Gateway Service. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. 5. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I have a Plantronics 5220 Voyager Legend. 6. Thomas Poling. Mohamad Kabeel. A: Answer I called their customer service to ask the same question. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. @craigmckellar. Push voice/mute button found on underside of mic boom. Thanks for the post above, it helped me! never hear a ring or beep when phone rings and voice answer doesnt work. Check if your headset is selected as the default audio device on your phone or computer. Unplug the AC power from the charging base. 4. Not sure I agree here! But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! To mute the device, click Mute. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. My problem is, that I've had the voice notification already configured. heartbeat927 While the call is active, mute the call from the device or Lync. But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. Let it sit for a few minutes. Simply download the Plantronics hub (application) on your device. Reddit and its partners use cookies and similar technologies to provide you with a better experience. after working perfectly for a couple months, i am now inaudible to parties i call. Click Start, then Control Panel. I may try taking apart the mic and then cleaning it out to see if that works, mightymikeamps I am using following products Pretty annoying to say the least. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. To mute or unmute your headset, click the headset icon in the System Tray. You can check if lowering the headsets volume causes the distortion to disappear. I never said that the solution is to change the devices. If I placed the microphone right next to my mouth then they could hear me normally. Maybe you can check Jabra settings.
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