I have been trying to get my claim processed for a month now. Click Save, then confirm the information. I have never gotten a paper receipt ever in the last 10 years. However, they will continue to take my monthly contribution out of my paycheck. The card can be used at any gas station that accepts the card. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Wex Inc also agreed to payout other various costs related to the delay. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. EFS/WEx decided to debit our account and send us a check. We also accept certain types of digital payment methods. Sent payment again by certified mail, they received it, but Charged $85 late fee twice If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. We're happy to help. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. There are a few Wex Inc. complaints about its contract terms. This even applies to co-branded cards. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Click Look Up Cards. We find that their service and management algorithms are needlessly obstructive. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Wex Inc. Credit Card Processing 2023: Reviews & Complaints Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. This company didnt send me any Cobra benefit and ignored my requests. Merchants most commonly describe unexpected incidental fees and high termination fees. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. WEX Fuel Card | Office of Administration - Missouri EMV Credit Card Machines Still, businesses must have specific equipment set up for companies to accept them. Talked to their rep. he would settle account for $100, which we paid It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. This review will focus on Wexs payment acceptance products for merchants. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? It is a shame, I was a client for about 20 years. In the Funded Amount field, enter the amount of the money code. They lost a very long term customer over this. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. We have no recourse. For example, a Texaco fleet card can be used at Texaco locations. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). As a result, standard interchange rates that are the standard of such networks are not applicable. LOL. But any dental work or Vision appointments are denied. EFS accounts | Customer support | WEX Inc. I am the bookkeeper for a company vexed be WEX. They were completely unreasonable to deal with. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Do I need to contact my bank? by admin / Thursday, 26 July 2018 / Published in Posts. Don't Fall Into An Expensive Trap. Any card assigned to this policy will be impacted by the change. Big business pay attention and give your money to a better company. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. See Which Processors Offer No Monthly Fees And No Contracts. The money code information displays at the top of the screen. None of which have been successful. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . I really would love to accept the Voyager card here at our business. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). The people behind the payments. Enter a brief description of the new policy, then click Create. Our card works at a variety of merchants. WEX Fleet Card Driver Video - YouTube Looking that way. made a mistake ( or is it FRAUD?) On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. They want my medical records to prove the medical necessity. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. For example, a gallon-per-transaction limit for a type of fuel. More information on those can be found here. This wide-angle prime lens may be compact but it packs powerful features. Furthermore, there are specific store-branded card networks offered by particular brands. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Deny most claims with no reasons. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has CardPaymentOptions.com, Inc. All Rights Reserved. Your email address will not be published. We were then told that the 6.99% was the periodic rate rather than the APR. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. They are trying to cover up their lies by sending some spam emails as well. I have asked for a manager many times but no one has EVER called me back. Fleet cards also allow businesses to control how drivers spend on fuel. Here Are The Processors Who Don't Hide Fees. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Which I give them, but now Im denied? Just give me my money! Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Can you imagine what they are charging retailers to be able to take the card? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Focusing on diversity also means focusing on inclusion. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. They didnt send or email a notice that amounts were due. Wex gas card approval NO PG! - YouTube Hopefully they get banned from my state at least. An approved line of credit offered by Love's Travel Stops to approved customers. How do I enter a fleet card in My Wallet? - Upside WEX is completely incompetent or corrupt. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards WEX fleet cards are used by more than 11 million vehicles worldwide.
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