2023 Aug 25, 2023 Cape Town, South Africa. From 2003 to 2005, he headed the technical division for Northern and Southern Europe at Mercury Interactive. From what I saw May 14-18 in Las Vegas. . Connect the ordering lifecycle from order capture to fulfillment. Then dive in to make those ideas reality. role of IT Director and Director, Shared Service Centre, at the University of Sydney, Janine Barraclough, Assistant Director for Service Delivery & Support joined IT Services in 2007 with thirty years experience in HE. Streamline your response with machine learning and advanced analytics. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Spark innovation with more creators and less complexity. IFCC-EFLM EuroMedLab-WorldLab Congress 2023. 23, 2023. Automate and streamline work across the enterprise. Tokyo, Japan If youre a ServiceNow customer/partner, you can volunteer to run sessions on something interesting youve done this year in ServiceNow. With over 15 years experience specialising in Technology recruitment across public services with a focus on Higher Education, Amanda has been fundamental in establishing the national Higher Education Technology business at Hays. Set a new standard for manufacturing with truly connected operations. Nick Gilbert is an accomplished Higher Education Digital Leader, and is Chief Unsere Webinar-Serie "In 10 Minuten erklrt. Open the ServiceNow instance you want to copy. Then go to the Rings tab and select Add ring. View Webinars The Snowball An Independent ServiceNow Blog & Newsletter. International Conference on the Integration of Constraint Programming, Artificial Intelligence, and Operations Research, 2018 . Connect with old friends or make new ones? Join us at an event and see how ServiceNow makes the world of work, work better for everyone. ServiceNow Knowledge 2022 is designed for customers and partners that run or support the Now platform. Zo heads up Service Delivery at Royal Holloway and is responsible for all technical infrastructure services, first-line support and other user services, such as the managed desktop and audio visual. Now every employee, customer, and machine can make requests on a single cloud platform. LinkedIn: www.linked-in.com/tracey-jessup. ! Once you're ready to enable ServiceNow for your organization, switch the Do you want to enable ServiceNow? Effortless self-service without contacting a respresentative. All required items in the ServiceNow Field column of the Field Mapping section should be pre-filled. She enjoys live music events and discovering local hiking trails in the Peak District. John has led Kings approach to operating models and frameworks to professionalise IT. Manage risk and resilience in real time. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. The equivalent of state (resolved) is a custom value in the Teams Rooms Pro Management portal. Nick Gilbert is an accomplished Higher Education Digital Leader, and is Chief Empower citizen developers with low-code tools for building apps at scale. After the successful return of the UCISA Awards at UCISA22 , were pleased to say this will be a regular fixture at the Leadership Conference. Read the latest reviews and find the best IT Service Management Platforms software. ICWM 2023: Waste Management Conference, Taipei (Mar 06-07, 2023) ICWM 2023: Waste Management Conference, Haifa (Mar 06-07, 2023) ICWML 2023: Waste Management and Landfilling Conference, Haifa (Mar 06-07, 2023) ICWMRE 2023: Waste Management, Recycling and Environment Conference, Bangkok (Mar 06-07, 2023) Saw a LinkedIn post with this link where you can sign up for updates. The Beryl Institute Patient Experience Conference 2021. Gain real-time visibility and drive strategic results with resilient business. Empower developers and builders of all skill levels to create low-code workflow apps fast. Streamline procurement for employees, boost productivity, and enable work team efficiencies across the enterprise. Improve productivity by streamlining the employee service experience with intelligent workflows. See how to supercharge experiences with the Now Platform Tokyo release. Masks will be optional, and we will have ample hand sanitizer available onsite. James is vice chair of UCISA-CISG. SANTA CLARA, Calif., (BUSINESS WIRE) -- ServiceNow (NYSE: NOW) today announced that it will attend and have executives present at one upcoming investor. Nick is also a trustee of UCISA, the UK's association representing the whole of higher Adrian Ellison is Associate Pro Vice-Chancellor and CIO at the University West London, where he is a member of the Vice-Chancellors Executive and responsible for Academic Administration, Academic Registry, Academic Quality and Standards, Library and IT services and the Institute for Policing Studies. Meet where it matters Engage with our world-class leaders through keynotes, localized insights, and sessions curated to your interests. He has written about and spoken widely on the use of technology and analytics in the HE sector. ! Sophie Harrison is the Director of Agile Product Delivery at UCL, where she is accountable for the governance and delivery of the digital investment portfolio and leads their agile transformation. Provide efficient, resilient financial services operations for enhanced customer and employee experiences. Move global business services up the value chain to expand scope and scale. Elevate the experience for your XaaS customers with AI-powered self-service and proactive care. Automate end-to-end process flows, integrations, and back-end systems. Once your test passes successfully, select Submit to save your changes. policy. March 4 - April 1, 2021; Online . We believe in the power of technology to reduce the complexity in our jobs. Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle. The Snowball - 2023 - An Independent ServiceNow Site. Many of these technologies require new organizational models, as well as new metrics for measuring successchanges that will take time and careful planning. He led the Hybrid Education model at the University as the strategic response to the Covid-19 pandemic and driving digital transformation in education and student experience. Deliver a personalized experience and resolve issues by connecting customer support and field service teams, Offrez une exprience personnalise et rsolvez les problmes en connectant l'assistance client et le service sur site. Automate service operations to enhance productivity and give employees a superior work experience. Embrace speed and agility through automation. Microsoft's latest Work Trend Index. At Durham, John has dual responsibility for strategic direction and oversight of digital services, alongside directing the core information services provider and co-ordinating other providers (e.g. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Feb 01, 2023 Most Knowledge conferences are held in Las Vegas. Typically they start posting the actual info in Jan from what I've seen. Enable CSPs to enhance customer care and automate service assurance. Anthony Phillips has worked in student-focused tech for 18 years and joined Ready Education in January of 2022 to help increase student success worldwide. Scale and support operations with end-to-end digital workflows. Embrace speed and agility through automation. We're revolutionizing high-impact services with intuitive automation and together - we're accelerating our country's digital evolution. Network with new friends Create seamless experiences for customers and agents with compliance. Align investments to implement strategy while delivering work using any methodology. At CourseLoop, Peter is responsible for leading successful implementations for our clients. Stellen Sie eine personalisierte Experience bereit, und lsen Sie Probleme, indem Sie Kundensupport und Auendienstteams vernetzen. Contacts for BNA2023 General enquiries, sponsorship and registration: bnafestival@outsourcedevents.com Scientific programme: Louise.Tratt@bna.org.uk (0)7584 016279 or (0)739 215 5972 Press enquiries: Louise.Tratt@bna.org.uk (0)739 215 5972 Festival Venue The Brighton Centre , Kings Road, Brighton, East Sussex, BN1 2GR, United Kingdom ServiceNow Federal Forum Transformation Accelerated March 13, 2023 | Marriott Marquis | Washington, D.C. We're creating great citizen and employee experiences. Deliver legal services for your enterprise at the speed of the business. Deliver connected and engaging experiences for your employees from anywhere. Join a training session featuring ServiceNow integrations with Microsoft Teams. I would like to hear about upcoming events, products and services from ServiceNow. Create consumer-grade healthcare experiences and stay focused on patients through improvements to operational performance. The event has become the meeting place for those working across the many facets of digital business transformation and hones in on topics and discussions around people . She is working with universities across the UK to implement the Now platform and streamline business processes, reduce costs and create a connected campus for students, faculty, and staff. You must have an assigned Service Administrator role. Connect your telecom operationsfrom the network to the customeron a single platform. Exchange ideas and meet new friends. The platform for digital business delivers unmatched opportunity. Automate service operations to enhance productivity and give employees a superior work experience. Get answers and new ideas Hear from ITSM masterminds. This has been key to our transformation and journey towards service excellence. Andy lives in Cambridge with his wife and two daughters. Unite people, systems, and processes to exceed customer expectations. Unite your front, middle, and back offices. The values that designate priority are customizable. portal, Terms and If you have the option to go to Knowledge, say yes! Improve service operations and engage customers. Make work easier with a unified experience that brings together people, workplaces, processes, and technology. Digitize and automate workflows to enhance the customer experience, online and in-store. Youll have plenty of opportunities to do that as well. MeriTalk, ServiceNow, and the Marriott Marquis are committed to providing a safe and healthy atmosphere for our guests. Deborah joined UCISA as CEO in May of 2019, bringing with her a wealth of marketing and Higher Education experience, most recently as Director of Student Recruitment at the University of Hull following five years as Chief Executive of Marketing Leeds and 5 years at Leeds Beckett University, where she was a member of the Executive Board. Local User Groups are great, but nothing tops Knowledge. If you book a hotel room during the registration process, there are discounted rates and special offers for Knowledge 2023 attendees at the Wynn Las Vegas and the Venetian Hotel Las Vegas. Help fill the need for people with ServiceNow expertise. Build the future of IT with digital workflows on a single, unified platform. Explore the power of YES and grow your knowledge with seminars, demos, and more. Whether this is your first time submitting a session to a conference or you're a seasoned speaker, we . See who is exhibiting in 2023 here. Register Now Keynotes Hear from ServiceNow leaders and experts on how to uncover value, elevate customer and employee experiences, increase productivity, and reduce costs. Individuals . Copy the value and paste it into the ServiceNow value field in the configuration form. Turn ESG insight into action across your enterprise, Mar 07, Australia with a degree in Psychology and Information Systems. magazine: Insights and research, Customer Increase agility across the organization. Attendees will get the chance to participate in over educational workshops, network with peers, explore potential business opportunities, take advantage of meaningful manufacturer training sessions, and see the latest products on the trading floor. Transform the management of your suppliers with digital experiences for onboarding and collaboration. Back to the Future: Customer Service in 2023 | ServiceNow Back to the Future: Customer Service in 2023 To truly become customerobsessed, you need to understand what new technologies and customer service experiences will come to seem normal for your customers in five years. Reduce cost and complexity for ServiceNow integrations. Is there somewhere I can access 2022 or 2021 presentations\content? Telecommunications, Media, and Technology, Healthcare and Life Sciences Service Management, Order Management for Technology Providers, Telecommunications Service Operations Management, Workflow in, Now Support Your account give you access to even more premium content, don't lose access to it. Streamline order management to accelerate revenue and deliver personalized experiences, all while capitalizing on everything-as-a-service (XaaS). Prior to joining UCL in November 2020, Sophie worked at PA Consulting supporting large and complex organisations with their agile transformations. The keynotes from the Senior Leadership Team and CEO of ServiceNow are always a huge standout for me. Deliver proactive digital operations with AIOps. This product was formerly known as IT Business Management (ITBM). 2023 How Microsoft Digital improves its own Employee Experienceand yoursas Customer Zero Read blog. ServiceNow Chairman and Chief Executive Officer Bill McDermott will present at the Morgan Stanley 2023 Technology, Media and Telecom Conference on Wednesday, March 8 at 12:55 p.m. PT. . Prior to joining Keele, Dan has experience across the Higher Education sector including holding positions at University of Manchester, Jisc and Janet(UK). This demo will be delivered in Norwegian. Streamline procurement for employees, boost productivity, and enable work team efficiencies across the enterprise. Reimagine always-on technology services. You decide how many groups there are and how to group your incidents. John Hemingway was appointed as CIO of Durham University in 2019. Optimize all your technology asset investments, Mar policy. At ServiceNow, we make a habit of promoting and accelerating equity and gender equality year-round. Below is the up-to-date list of the previous, current, and . Cant-miss keynotes or must-see demos? She is no stranger to leading member organisations, having led the Law Societys regional team earlier in her career, supporting 14,500 solicitors in Yorkshire and the North East and introducing a wealth of new initiatives and services, resulting in her receiving the Yorkshire Enterprise Award and being recognised as Yorkshire Lawyer of the year in 2007 for her services to the profession. Gain insights into what the Now Platform can do through demos at the Knowledge Expo. That's higher than the $10 billion he previously anticipated. It's transformation reimagined. Digitize and automate workflows to enhance the customer experience, online and in-store. Build digital workflow apps fast with a low-code platform. ServiceNow makes it easier to focus on what's important - making the world work better in uncertain times. Thanks in advance! Peter brings over 15 years of experience at large government and private software development companies. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk. Join our guest speaker, Ian Jacobs from Forrester Research, for a highly engaging presentation to: Safety first. Improve productivity by streamlining the employee service experience with intelligent workflows. Connect processes end to end. Use insights to predict issues, reduce user impact, and streamline resolution. Mar Speed ROI with ServiceNow Impact. Check your inbox for a confirmation message from us. Washington, D.C. 20001 James spent the early part of his career at Royal Holloway, University of London and SunGard Higher Education working on student system implementations, and retains a keen interest in corporate systems and business process development. Register. Connect your enterprise and modernize operations to transform your business. This year, were thrilled to be able to convene at one global event May 14-18, 2023, at the Venetian Convention and Expo Center in Las Vegas. More info about Internet Explorer and Microsoft Edge, Role-based access control with Microsoft Teams Rooms Pro Management. Build strong relationships Join the ITSM community. statement, Cookie Connect field service with other teams and mobile tools to quickly respond to and prevent issues. AI-powered chatbots can improve search capabilities and enhance product offerings. Provide resilient services that increase productivity and create amazing experiences wherever your employees work. Build apps faster with low code. By continuing to browse our site, you are consenting to the use of cookies. Keep your hybrid workforce engaged and productive. Welcome to Knowledge 2023, happening May 14-18 in Las Vegas. Information and Digital Officer for the University of Surrey responsible for technology, The ServiceNow Knowledge conference is an annual event hosted by ServiceNow, a leading provider of cloud-based software for IT service management. Please consider stopping by our session where we With more than 20 years of experience in higher education, he's always strived to deliver connected and connecting experiences for students, employees and external parties alike and enable operational efficiencies at scale through digital transformation. When the world changes, as it has in the last few years, you need to be ready to automate, drive productivity, and address today's needs while building a promising future. Janine is an engaging leader, passionate about customer experience, continuous service improvement and developing high performing teams. toggle to On. How? About OATUG The Oracle Applications & Technology Users Group (OATUG) , formerly the Oracle Applications Users Group (OAUG), is the world's largest education, networking and advocacy forum for Oracle Applications & Technology users. Individuals may access the live webcast of the presentation here . For its full fiscal year 2023, ServiceNow expects subscription revenue of $8.44 billion to $8.50 billion, which would be an increase of 22.5 percent to 23.5 percent over fiscal 2022. ServiceNow also expects to reach $16 billion in revenue by fiscal year 2026. Embrace hyperautomation to modernize and innovate across the enterprise. Rob O'Donohue is a Senior Director, Analyst in Gartner's Executive Leadership Research Group focusing on Leadership, Culture, Talent, and DEI. Director of Digital Services, Stephen is responsible for the IT- enterprise strategy of the Coventry University Group. Transform manual tasks and mundane work into digital workflows. Telecommunications, Media, and Technology, Healthcare and Life Sciences Service Management, Order Management for Technology Providers, Telecommunications Service Operations Management, Mitarbeiterproduktivitt und Unternehmenseffizienz steigern, Amliorer la productivit des employs et l'efficacit organisationnelle, Automate and optimize technology service operations with IT Service Management Pro, AppEngine, Serve the Customer: Elevate Experiences and Lower Expenses, Boost employee productivity and organizational efficiency, Machen Sie Ihre Kunden glcklich mit besseren Experiences und geringeren Kosten, Boost employee productivity and organisational efficiency, Enterprise resilience against ESG & climate risks, Monitor and identify high-impact risk with IRM, Reduce software, hardware and cloud costs, Create a Digitally Connected and Intelligent Experience with Employee Center Pro, Predict and prevent service disruptions with AIOps and automatic remediation, Build cross-enterprise workflows fast while governing for scale, IT Operation ManagementAIOps, Shaping the future for the next generations of women in the workplace, Keep employees safe with Health and Safety Incident Management, Deliver legal services for your enterprise at the speed of business, Optimize and orchestrate enterprise security operations, Public Sector Digital Services transformed, Automatiser et optimiser les oprations des services technologiques grce ITServiceManagementPro, Technischen Servicebetrieb mit IT Service Management Pro automatisieren und optimieren, Digitizing forms in a hybrid environment HR Advanced Forms w/EC Pro and EDM, Automate and optimise technology service operations with IT Service Management Pro, Software Asset Management, The Power of the ServiceNow Platform for Field Service, Drive strategic outcomes with Strategic Portfolio Management, Unlock enterprise productivity with Employee Document Management, Serve the Customer: Elevate Experiences and Lower Costs, Servir le client: Amliorez les expriences et rduisez les cots, Hardware Asset Management, Improve procurement service delivery management and quality, Create an engaging employee experience with Employee Workflows Starter, Assess, authorize, and monitor with Plan of Action and Milestones, Procurement & Supplier Management with embedded risk and sustainability, Technology Service Operations Virtual Summit, Customer Service Management, Manage employee relations and mitigate risk, Low-code best practices: Development w/ less risk, Healthcare and Life Sciences self-service, Better Together - Asset Reclamation /Lifecycle Excellence - ITAM/Ex Workflows, Strategic Portfolio Management, Customer Service Maturity and Value Assessment Workshop, Operational Technology Service Management, Third-party risk with Vendor Risk Management, Predict and prevent service disruptions with AI and platform automation, Workflow The table below contains each ServiceNow field and its corresponding Microsoft Teams Rooms field. A CIO perspective on driving meaningful change through skills and technology, Securing AWS Edge Compute within the Janet Network powered by Fortinet, Cant get no (student) satisfaction? Connect your employees across digital channels. Move global business services up the value chain to expand scope and scale. Knowledge Fest is a must-attend event for the mobile electronics industry. After completing the configuration form, select Test at the bottom of the page. Say ! With so much innovation and progress being made across UCISA community, were sure there will be lots to celebrate at next years Awards ceremony! Strengthen common services and meet changing expectations for global business services and ESG impact. Go here to learn more about Knowledge 2023. If you have more than one severity value, select, To add a comments field to the configuration form, select. He's helped thousands of organizations implement technologies that create efficiencies, streamline business processes, and reduce costs while creating excellent employee and customer experiences. We encourage you to book early. Creating a more equitable future for women at work, Mar 08, Come see how the world works at Knowledge. Better together with IT Service Management and IT Operations Management. ServiceNow CEO Bill McDermott said the company now expects to hit $11 billion in revenue by fiscal year 2024. Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise. Any info out there on the 2023 Knowledge conference? Take control of your IT assets. Erica Volini, SVP at ServiceNow, and Sean Im, president and CEO of Samsung SDS America, discuss the launch of Zero Touch Mobility (ZTM) on ServiceNow. Our 2023 Summit will allow our members to share collective knowledge and experience. The event provides an opportunity for attendees to learn about ServiceNows latest products and features, network with other ServiceNow users, and hear from industry experts on best practices and innovative solutions. Differentiate your business with the secure and resilient delivery of technology. Tap into ISV innovation. Attend in person; Agenda; Pricing; Hotels and travel; New to Summit; . 901 Massachusetts Ave NW Accept. The Digital Transformation Conference London takes place May 2023 and welcomes leaders from a variety of organisations and industries sharing their enterprise insights on digital transformation, innovation and strategy. Create connected, engaging employee experiences. Now BTS and HERM are here, Kings no longer build our own but we adopt frameworks supporting collaboration and accelerated service excellence within Kings and across the HE sector.
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